Thank you for shopping at Salifli
If you are not entirely satisfied with your purchase, we’re here to help!
Returns
- Our return policy lasts 30 days. If 30 days have gone by since you received the item, we unfortunately cannot offer you a refund or exchange.
- To be eligible for a return, your item(s) must be unused, in the same condition that you received them, and in the original packaging.
- Your item must be sent back to us in the original packaging to the address we provide.
For all order return inquiries, please email us at info@salifli.com.
Order Changes and Cancellation
Upon purchase, we’ll give you 24 hours to cancel or make any changes (please note that sale items are not eligible for cancellation). Beyond that time frame, your order will have been processed and prepared for shipping; therefore, after 24 hours, order changes or cancellations cannot be made.
Damaged/Missing Items
If your order arrived damaged or contains missing items, we will be happy to provide you with a replacement as soon as possible. Please contact our support team to make a Damaged/Missing Item Claim. When you email us, be sure to put "Damaged/Missing Item Claim" in the subject line so we can address your issue promptly.
Sample Scenarios
"My tracking information says delivered but I haven't received it yet."
- If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time, and location, we are not responsible for missing items upon delivery.
- If our shipping carrier or post office cannot confirm the item was delivered, please contact us to report it. We will then make arrangements to send you another one or provide a refund as soon as possible.
- If the package was delivered to the exact address provided by the buyer, but the wrong address was entered by mistake, we cannot be held responsible for that error. However, we always strive to take care of our customers. If this mistake occurred on your behalf, we will work with you to ensure you still receive your item at a discounted rate. This is at our customer support team's discretion, so please double-check the shipping address when entering your information at checkout. If you believe you have made an address error, contact us immediately so we can address it prior to processing the order.
Don't hesitate to contact us anytime. We provide exceptional customer service and pride ourselves on our professionalism and fast response times with our 24/7/365 email support at info@salifli.com.
Refunds
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you.
We will initiate a refund to the same payment method used for your purchase. Once processed, it will generally reflect in your account within 5-10 days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you purchased the item during a free shipping promotion, you are still required to cover the necessary shipping costs for the return.
If you have any questions, please don't hesitate to contact us at info@salifli.com.